Returns & Exchanges
At GRAMS28, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items in original, unused condition with all packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare Your Package
Securely pack the items in their original GRAMS28 packaging, ensuring all tags and protective materials are included.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing