Frequently Asked Questions
Everything you need to know about your GRAMS28 experience.
What materials are used in GRAMS28 products?
We exclusively use full-grain leather sourced from prestigious Italian tanneries. Each piece is crafted to ensure durability, a premium hand-feel, and a beautiful patina that develops over time.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location and chosen shipping method.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed products are final sale and cannot be returned.
Do you offer a warranty on your leather goods?
Yes, all GRAMS28 products come with a 12-month warranty covering manufacturing defects in materials and workmanship to ensure your investment is protected.
How should I care for my leather bag or accessory?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. We recommend using a high-quality leather conditioner every few months to keep the hide hydrated.
Are there any duties or taxes for international orders?
Depending on your country, your order may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the recipient.